Customer Service Training
Apply for Customer Service Representative Internship in DelhiCustomer Service Representative Internship in Delhi at Political Ninjas - Check Out Customer Service Training For Freshers with Job Description, Role, Skills. customer service executive responsibilities includes provision of service to customers before, during, and after a purchase. The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the guest”. Customer service responsibilities concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. From that perspective, customer service should be included as part of an overall approach to systematic improvement.
Political Ninjas is An Elite International Political Firm with presence in 3 Continents evolving for a decade, having served elite clients such as Governments, Politicians, MNCs, Celebrities and HNIs in 30+ Countries. Over the years, we have garnered and trained a team of industry experts that are capable of providing the best quality results.
Location:
Delhi
Opening Status:
Available
Internship Period:
6 Months
Job Type:
Internship
Start Date:
Immediate
Stipend:
Available
Certification Provided:
Yes
Notice: The application for this opening can be submitted via the application form linked below, ONLY. Direct phone calls and emails will not be entertained.
Apply NowOur Principles
These are some of the principles that we strongly believe in, preach and actually follow as well.
Commitments
We clearly commit what we can do, by when can we do it and how we would do it, And then we do it.
Confidentiality
We are extremely paranoid about protecting the confidentiality of what we do, for whom and how we do it.
Comfortability
We ensure comfortability of you and your team with ours, which can only come from complete transparency.
Capability
We keep improving our already awesome capabilities by investing all resources at our disposal.
Customer Care Training
Customer Relationship Management Training
Customer Service Executive Job Description
• Prepare product or service reports by collecting and analysing customer
information
• Generate sales leads
• Managing large volume of customer calls
• Stay friendly and helpful
• Resolve questions and service issues for customers via phone, email and
text
• Accurately document customer interactions
• Determine opportunities for new sales
• Resolve all inbound and outbound support requests per established
guidelines.
• Identify and act as a company ambassador at all times
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses
and phone numbers.
Customer Care Skills
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Proven customer support experience or experience as a Client Service
Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of
characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Customer orientation and ability to adapt/respond to different types of
characters
• Familiar with CRM systems and practices
• Resolve customer complaints via phone, email, mail or social media
• Be professional
Why Us?
Why are we so amazing?
YUMMY
Our awesome chef prepares freshly Maison-made breakfasts, lunches, diners, beverages, coffees everyday to provide the fuel you need to innovate and Execute Best Ideas.
EVENTS AND HACKATHONS
Want to organize, talk or attend an event? We give you two days per month to attend or organize team-buildings, conferences, trainings, meetups or hackathons.
COMPANY OUTINGS
Work hard, play hard! We have an in-house bar with a large choice of wines, beers and arcade games. Plus, we organize memorable & engaging team events at least twice a month.
Fun Days
Besides a day off, we present you with a day that is full of fun. You get to choose from a vast array of fun activities from outdoor activities to pool parties.
FLEXIBLE EVERYTHING
We choose to work in a flex office environment to grow new collaborative ideas and practices. We work in small product oriented teams to focus & execute faster.
NO DIPLOMAS REQUIRED
At Political Ninjas, we don’t care about your degrees, we only care about what you know. Your skillset will be evaluated in regard to your technical experiences and skills.