Customer Service Executive Jobs
Apply for Customer Service Representative Job Openings in DelhiCustomer Service Executive Jobs in Delhi at Political Ninjas - Check Out Customer Service Jobs For Freshers with Job Description, Role, Responsibilities, Salary. Role of Customer Service Executive is the provision of service to customers before, during, and after a purchase. The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the guest”. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. From that perspective, customer service should be included as part of an overall approach to systematic improvement.
Customer Service Executive Responsibilities
A customer service executive is an individual who has authority to represent a community that intends to purchase a product. The term is most often applied to a representative of a company, or proxy, who works closely with a producer or developer to clarify specifications for a product or service. Maintaining a positive, empathetic and professional attitude toward customers at all times.
A customer service executive means he supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. Customer service representatives (CSRs), customer service advisors, or customer service associates (CSAs) interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.
Customer service executive roles and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes. In the case of a sales customer service representative, customer service duties and responsibilities will include selling products and service to clients and processing payments.
Political Ninjas is An Elite International Political Firm with presence in 3 Continents evolving for a decade, having served elite clients such as Governments, Politicians, MNCs, Celebrities and HNIs in 30+ Countries. Over the years, we have garnered and trained a team of industry experts that are capable of providing the best quality results.
Location:
Delhi
Opening Status:
Available
Employement:
Full time
Job Type:
Permanent
Start Date:
Immediate
Salary:
Based on experience
Notice: The application for this opening can be submitted via the application form linked below, ONLY. Direct phone calls and emails will not be entertained.
Apply NowOur Principles
These are some of the principles that we strongly believe in, preach and actually follow as well.
Commitments
We clearly commit what we can do, by when can we do it and how we would do it, And then we do it.
Confidentiality
We are extremely paranoid about protecting the confidentiality of what we do, for whom and how we do it.
Comfortability
We ensure comfortability of you and your team with ours, which can only come from complete transparency.
Capability
We keep improving our already awesome capabilities by investing all resources at our disposal.
Customer Service Executive Career Path
Customer Service Careers
Customer Service Executive Job Description
• It attracts potential customers by answering and suggesting customers about
product and services
• Fulfilling customer needs to ensure customer satisfaction
• Main aim is to ensure excellent service standards and maintain high
customer satisfaction
• Create and manages customer accounts
• Resolve customer complaints ,finding the cause of problem and then
selecting the best solution to resolve the problem
• According to customer judgements manage financial accounts
• After collecting and analysing customer information prepare product and
service report
• Coordinate with team to accomplished the targets
• Understand customer needs to achieve satisfaction
• Make positive relationship of trust through interactive communication
• Handle complaints and provide appropriate solutions
Customer Service Executive Skills
• Experienced in customer service profile and relevant field
• High school diploma and relevant field
• Track all the records of under and over achieving quota
• Ability to handle huge phone contact list and active listening
• Knowledge of CRM systems and practices
• Customer oriented and able to adapt different types of characters
• Excellent communication and presentation skills
• Multitasker and manage time effectively
Why Us?
Why are we so amazing?
YUMMY
Our awesome chef prepares freshly Maison-made breakfasts, lunches, diners, beverages, coffees everyday to provide the fuel you need to innovate and Execute Best Ideas.
EVENTS AND HACKATHONS
Want to organize, talk or attend an event? We give you two days per month to attend or organize team-buildings, conferences, trainings, meetups or hackathons.
COMPANY OUTINGS
Work hard, play hard! We have an in-house bar with a large choice of wines, beers and arcade games. Plus, we organize memorable & engaging team events at least twice a month.
Fun Days
Besides a day off, we present you with a day that is full of fun. You get to choose from a vast array of fun activities from outdoor activities to pool parties.
FLEXIBLE EVERYTHING
We choose to work in a flex office environment to grow new collaborative ideas and practices. We work in small product oriented teams to focus & execute faster.
NO DIPLOMAS REQUIRED
At Political Ninjas, we don’t care about your degrees, we only care about what you know. Your skillset will be evaluated in regard to your technical experiences and skills.